How to Reach Us
Choose your preferred way to connect with us
Telegram
@thewoolua
Fastest way to reach us. Usually respond within hours.
@thewool.ua
Follow us for updates and send us a DM anytime.
Phone
+38 093 929 03 48
Call us during business hours for immediate assistance.
[email protected]
For detailed inquiries and order questions.
Self Pickup
Pecherska or Zvirynetska metro station
Pick up your order for free. Please contact us in advance to arrange a meeting.
By appointment
Response Time
When to expect a reply
We typically respond within 24 hours on business days. For urgent matters, Telegram or phone is the fastest way to reach us.
Telegram messages get the fastest response
Our Location
Made in Ukraine
We are a family workshop based in Ukraine, crafting handmade wool products with love and care.
We ship worldwide with tracked delivery
Have a question about your order?
Check our Delivery & Returns page for shipping times, return policies, and tracking information.